Pass Guaranteed Quiz 2024 GCP-GCX: Genesys Cloud CX Certified Professional - Consolidated Exam Newest Exam Bootcamp

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GCP-GCX Learning Engine & GCP-GCX Exam Objectives Pdf

Just like the old saying goes, there is no royal road to success, and only those who do not dread the fatiguing climb of gaining its numinous summits. In a similar way, there is no smoothly paved road to the GCP-GCX certification. You have to work on it and get started from now. If you want to gain the related certification, it is very necessary that you are bound to spend some time on carefully preparing for the Genesys exam, including choosing the convenient and practical study materials, sticking to study and keep an optimistic attitude and so on.

To be eligible to take the GCP-GCX exam, candidates must have a solid understanding of customer experience and contact center operations, as well as experience working with Genesys Cloud CX. GCP-GCX exam consists of multiple-choice questions and is administered online. The GCP-GCX certification is valid for two years, and candidates must recertify every two years to maintain their certification. Genesys Cloud CX Certified Professional - Consolidated Exam certification demonstrates to employers and clients that a professional has the knowledge and skills needed to effectively use and manage the Genesys Cloud CX platform.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q28-Q33):

NEW QUESTION # 28
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

  • A. False
  • B. True

Answer: B

Explanation:
Explanation
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent. Routing is a process that determines how to handle incoming interactions based on various criteria, such as customer profile, agent skills, queue availability, etc. Routing can direct interactions to different resources, such as IVR menus, chatbots, voicebots, agents, queues, etc. Routing can also optimize the customer experience and the contact center performance by matching each interaction with the best available resource. References: https://help.mypurecloud.com/glossary/routing/
https://help.mypurecloud.com/articles/about-routing/


NEW QUESTION # 29
Which of the following components can be added to scripts? (Choose four.)

  • A. Call Flow
  • B. Text
  • C. Image
  • D. Checkbox
  • E. Visual Basic Control
  • F. Web Page

Answer: A,B,D,F


NEW QUESTION # 30
Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

  • A. Password Expiration
  • B. Disable Genesys Cloud CX Login
  • C. Disable Location Detection
  • D. Open Admission

Answer: B


NEW QUESTION # 31
Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?

  • A. admin
  • B. Supervisor
  • C. employee
  • D. User

Answer: A


NEW QUESTION # 32
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?

  • A. When employees have free time, they can review biographies of their peers.
  • B. Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.
  • C. The profile information can be used to keep Linkedin details updated.
  • D. The education information can be verified against the human resources database.

Answer: B


NEW QUESTION # 33
......

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GCP-GCX Learning Engine: https://www.vceengine.com/GCP-GCX-vce-test-engine.html

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